You are responsible for the shipping fees incurred for the return unless a prepaid return shipping label was made for you. Please note that we only provide prepaid return shipping labels for customers who have received a defective product. To request for a return shipping label, please reach out to our Customer Service Team.
How can we help you?
- What is UBIQ's Return Policy?
- How do I send my return for my UBIQ online order?
- Can I get a return shipping label?
- Do I need to pay postage for my UBIQ return?
- When will I get my refund for my return?
- Can I make an exchange for my order?
- Can I return my online purchase to one of the UBIQ retail stores?
- Can I buy something in the store and return it online?
- I'm a customer from another state / country who made a purchase at your UBIQ store. Can I make a return for a refund?